Privacy Policy

Joshi Management Consultancy ("JMC", "we", "us", or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website joshimc.com or use our services.

1. Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Contact us: Name, email address, phone number, and message content
• Express interest in courses: Email address
• Subscribe to our newsletter: Email address and preferences
• Book an assessment: Name, company information, contact details

Automatically Collected Information

When you visit our website, we may automatically collect:

• Device information (browser type, operating system)
• IP address and location data
• Pages visited and time spent on pages
• Referral source
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide Services: Respond to your inquiries, schedule assessments, and deliver requested services
• Communication: Send you information about our services, courses, and updates (with your consent)
• Improve Our Website: Analyze usage patterns to enhance user experience
• Legal Compliance: Comply with legal obligations and protect our rights
• Marketing: Send promotional materials (you can opt-out anytime)

3. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Consent: You have given clear consent for processing (e.g., contact forms, newsletter signup)
• Contractual Necessity: Processing is necessary to fulfill our contract with you
• Legitimate Interests: Processing is in our legitimate business interests (e.g., improving services, fraud prevention)
• Legal Obligation: We must process your data to comply with the law

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist us (e.g., email services, hosting providers, analytics)
• Legal Requirements: When required by law, court order, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• SSL/TLS encryption for all data transmission
• Secure password hashing (bcrypt)
• Regular security audits and updates
• Access controls and authentication
• Encrypted database storage

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Contact Submissions: 3 years from last contact
• Course Interest: 2 years from submission
• Newsletter Subscribers: Until you unsubscribe
• Client Records: 7 years for business and tax purposes

After the retention period, we securely delete or anonymize your data.

7. Your Privacy Rights

GDPR Rights (European Users)

If you are in the European Economic Area (EEA), you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restriction: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

Canadian Privacy Rights (PIPEDA)

Canadian users have the right to:

• Know what personal information we collect and why
• Access and correct your personal information
• Withdraw consent for marketing communications
• File a complaint with the Privacy Commissioner of Canada

How to Exercise Your Rights

To exercise any of these rights, contact us at privacy@joshimc.com. We will respond within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for website functionality (login sessions, security)
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
• Marketing Cookies: Track advertising effectiveness

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing any information.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email or prominent notice on our website.

13. Contact Us

14. Complaints

If you have concerns about how we handle your personal information, you have the right to lodge a complaint with:

• Canadian Users: Office of the Privacy Commissioner of Canada (www.priv.gc.ca)
• EU Users: Your local Data Protection Authority

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